Air India Express flights were thrown into disarray as approximately 300 senior cabin crew members unexpectedly called in sick, resulting in the cancellation of at least 86 flights. The sudden sick leave, coupled with crew members switching off their mobile phones, left the airline scrambling to manage the situation. The protest arises from discontent among crew members regarding new employment terms introduced by the Tata Group-owned airline.
The management of Air India Express is currently attempting to communicate with the protesting crew members. These crew members are reportedly objecting to the altered terms of their employment, following the merger with the Tata Group. Allegations include discrepancies in job positions offered to staff despite clearing interviews, modifications or removal of compensation package components, and suppression of dissenting voices within the airline.
In response to the disruption, an Air India Express spokesperson issued a statement, expressing regret for the inconvenience caused to passengers and assuring them of efforts to minimize disruption. Passengers affected by cancellations are offered options of a full refund or complimentary rescheduling.
Amidst the chaos, passengers expressed frustration on social media platforms, highlighting the lack of prior information about flight cancellations. The abrupt cancellations left many stranded, having reached the airport unaware of the disruptions to their travel plans.
The protest at Air India Express reflects broader discontentment among airline employees, echoing recent issues faced by other carriers, including Vistara, amidst ongoing mergers and restructuring within the aviation industry. The protest underscores the importance of fair treatment and transparent communication between airlines and their workforce, to maintain operational stability and passenger satisfaction.