Indian hockey star Rani Rampal recently expressed her frustration on social media after her luggage was mishandled by Air India during her return trip from Canada. Upon landing in Delhi, she was shocked to find her bag damaged and took to X (formerly Twitter) to voice her disappointment. Rani Rampal, known for her achievements on the field and as a Padma Shree awardee, shared a picture of her broken luggage along with a sarcastic message directed at the airline.
She wrote, “Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.” Her post quickly gained attention, with many users resonating with her experience.
In response, Air India issued an apology via X and asked Rampal to share further details to address the issue. “Dear Ms Rampal, we apologize for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We’ll take this up.”
Despite the airline’s response, some users were dissatisfied with the pace of the reply, calling it slow. Several users shared similar experiences with the airline, highlighting recurring issues with mishandled luggage. However, others pointed out that passengers often overpack, causing their bags to lose shape, which could contribute to such damage. One user commented, “Ground staff have to load all bags within a specified time. You can’t expect them to treat the bags as fragile material.”
Rani Rampal’s post has reignited a debate on social media about the responsibility of airlines when it comes to luggage handling. Many believe airlines should improve the care of passengers’ belongings, while others argue that some responsibility lies with travelers.